Support

AQUAHIVE

SUPPORT

AQUAHIVE TERMINAL

Have questions or require support related to AquaHive Terminal? Please connect and we will get back to you quickly.

AQUAHIVE DATA

Have an AquaHive Data account and require support? Please connect and we will get
back to you quickly.

FAQs

Frequently asked questions about AquaHive terminal, data and services, including what sources AquaHive Data supports to how many probes you can attach.

Data

Is all my information and data protected?

Yes, AquaHive ensures that all of your data is safe, secure and backed up so that you don’t miss any data points.

What sources does AquaHive Data support?

AquaHive data management platform currently accepts data from all probes that can communicate through satellite or GPS.

How do I get a AquaHive Data account?

Please contact customer support to get set up with an account and credentials.

General

Do I have to purchase the software and hardware together or can they be used separately?

AquaHive Terminal and AquaHive Data can be purchased separately, or together as a package.

What is the goal behind Smart Mine. Smart Monitoring?

Water management is essential to mining processes across the world. With a growing emphasis on risk management and best practices, water has quickly become one of the top risk management in the mining industry.

AquaHive will gather accurate and defensible water data available on one platform in real-time, ensuring all stakeholders know what is going on, when it’s going on.

Terminal

How do I update my equipment firmware?

Updating the equipment firmware is easy and can be done through the USB port available at the front of AquaHive Terminal. Our team is prompt to update firmware for the system.

Can I send data to my server instead of AquaHive Data Management cloud storage?

Yes, AquaHive Terminal can be set up to send data to send to your servers. To do so, you will need to contact our customer support team, and they will direct you on the necessary steps.

How many probes can you attach to AquaHive?

The standard version of AquaHive Terminal comes with a connection point for one probe. For an additional cost, you can get an extension that will allow connection for two or three additional probes, as long as they are close enough to be connected.

AQUAHIVE
PARAMETERS

In order to study, monitor or determine water quality or quantity, we support a number of parameters ranging from water flow rate to density.

Measuring Water Level
Water Flow Rate
Actual and Specific Conductivity
Salinity
Total Dissolved Substances
Temperature

Pressure
Turbidity
Optical RDO
pH/ORD
Ammonium
Chloride

Nitrate
Dissolved oxygen
Resistivity
Density

UPCOMING
WEBINARS
& COURSES

JUNE 4, 2019, 4 pm CST

Take a Dive Into the AquaHive Platform

Learn more about the AquaHive Platform and all its capabilities
from Jeff Simpson, President and CEO.

SUBMIT A QUESTION

FIND US

Extemin / Perumin 2019
September 16 – 20
Arequipa, Perú

This biannual event aims at strengthening the
specialized professional development of the
attendants and to spread new knowledge
that is the result of research, innovation
and application of technology in mining
operations. In the same manner, it contributes
to spread the importance of the mining sector
for the development of the country.

GET STARTED

Want to learn more about AquaHive and how it can support your environmental initiatives? Our sales team can assist. Connect with us and we will get back to you quickly.

MASALLA MASALLA
SALES & MARKETING